We ship via PostNL. The items will be sent as soon as possible after receipt of payment. On average, this is shipped within 1 working days after payment has been credited to our account number. The status of the order can be followed via the webshop; After receipt of payment by bank, the status will change to 'Confirmed', of which a confirmation will follow by email. Once the order is in this status, no further changes or additions can be made. Once the order has been shipped, we will send an email stating that the order has been shipped and a track & trace number. After this email has been received, in 98% of cases the package will be delivered to the specified address in the Netherlands and Belgium within 2 days (Monday to Friday).
If you see that an item is temporarily sold out, your complete shipment will only be shipped once that item is available again. We normally expect items that are temporarily sold out to be back in stock within a week, unless an expected delivery date is stated. If it will take longer than a week, we will contact you about the order. If an item unexpectedly turns out to be out of stock, we will of course try to inform you as soon as possible, this can be by telephone or by email.
Netherlands up to 10 kg kg. €4.75*
Belgium & Germany up to 10 kg. €6,-*
Euro zone 1 up to 10 kg €9.95*
Euro zone 2 up to 10 kg kg. €20***
Euro zone 3 up to 10 kg kg. €27,-***
* Shipping costs include 21% VAT
** Additional customs fees apply for these countries, these are on request and depend on the order value.
Not at home?
If a package cannot be delivered to you on Monday to Friday, you will find a note in your mailbox with a telephone number. You can make a new delivery appointment there, which can then be an appointment for the next working day at the earliest. After you have received the "not at home" message, you have 5 days to respond to PostNL. If they do not hear from you, the package will be returned to WinterSport-Store.nl. If we still send it to you, you will have to pay the shipping costs again.
Delivery to alternative address
If you are largely away from home on working days, you can give us an alternative delivery address, such as your work address or the address of a family member. You can also indicate this yourself when you create your address details with us.
Indicate shipping day
We are happy to help ensure that the order is shipped as smoothly as possible. If you are always at home on a certain day, you can indicate in the order that we will send it the day before so that you can normally assume that you will receive it on your possible day off. You can easily indicate this yourself in the comments with the order.
Is something wrong?
If something has gone wrong with the contents of the package, we request that you contact WinterSport-Store.nl by e-mail [email protected]
Apresski-store.com accepts the following returns, provided they are returned within 14 working days, accompanied by the original packing slip and, if possible, in the original packaging: * Each item in its original, undamaged and unused condition. Apresski-store.com does not accept returns of shipments that do not have sufficient postage. You must pay the costs for return shipping yourself. You also bear the risk of returns yourself. After your order has been received, Apresski-store.com will refund the goods amount and the original shipping costs within 30 days.
We recently started working with Returnista. This is a company where you can easily return your ordered package or have it picked up by Returnista in collaboration with DHL and UPS.
How does this work?
Go to the website: https://wintersport-store.returnista.nl
Complete the returns form
Schedule your pick-up appointment or choose where you want to drop off your package
Choose a date and time that suits you best
You don't need to have a printer depending on the option you choose.
Pay easily via iDeal or other payment methode
Polaner track 13L
3447 GN Woerden
Account number: NL91BUNQ2042012939 in the name of Sports Online BV
Codes for international payments:
IBAN number: NL91BUNQ2042012939
The entrepreneur will reimburse all payments made by the consumer, including any delivery costs charged by the entrepreneur for the returned product, without delay but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless the entrepreneur offers to collect the product himself, he may wait with reimbursement until he has received the product or until the consumer demonstrates that he has returned the product, whichever is the earlier. The entrepreneur uses the same payment method that the consumer used for reimbursement, unless the consumer agrees to a different method. The refund is free of charge for the consumer.